Private Equity Scam

 I recently had a very honest sprinkler mechanic come by my house to fix some issues and I was enlightened by his description of the sprinkler business. Basically, the sprinkler companies pump up their earnings by requiring their technicians to upsell questionable services and repairs. After achieving a certain level of revenue they sell the business to a private equity firm for a multiple of the revenue. The private equity firm consolidates several of the sprinkler acquisitions into one company which it then sells for a profit. Is this good for the consumer?

This model seems to be effecting many business, including the medical business, where private equity  gobbles up profitable, autonomous, doctors practices then employs doctors at a set rate. The doctor becomes an employee and earns a salary based on productivity and doesn't gain from the profit of the business. The PE firm tries to maximize its profit by increasing the revenue and minimizing expenses. Basically, the business goes from a doctor run enterprise to a doctor employee model. Does anybody think that the employed doctor would be as motivated as the doctor owner? Does anybody think the PE firm cares about the best interest of the patient's health?

We are experiencing the corporatization of many businesses that were traditionally run as Mom and Pop endeavors and are being consolidated into larger entities by private equity and this is not in the interest of the consumer. Pre-sale, it creates negative incentives for small business owners and results in unscrupulous business practices.  Post-sale, the corporatized employees that ultimate deliver the services have little incentive to generate satisfied, recurring customers but only to generate a cash flow for their bosses to pay off the debt incurred by the acquisition. Furthermore, the corporatized business will attempt to drive down expenses, including salaries, in an attempt to reach projected targets. The greater the profit minus debt service, the greater the value of the enterprise and hence, valuation to the next buyer. Until it all comes crumbling down.

I believe that many of these consolidated business entities will fail as they will have overpaid for the underlying businesses, projected unrealistic goals, and cannot generate the cash flow required to support the debt. Additionally, the services provided by these large businesses will be of poor quality in comparison to the small business providers, further decreasing their profits leading to their demise. 

Private equity is creating short term profit at the expense of reliable, honest, quality services. Their goal is only to increase the value of the business to sell to the next buyer at higher valuation. Ultimately this model will not succeed. But as with everything, opportunities arise when other things fail. The appeal of a committed local small service provider and the relationship between a local provider and his/her customer will be preferred. Personally, I always search out for the individual plumber, HVAC technician, or sprinkler mechanic.