I Just Don't Get It

I went into this hotel last week and got into the elevator along with several others. The door shut and the elevator started rising. Suddenly the lights went off and the elevator continued to rise. All you could see was the digital display of the floor you were up to and the people in the elevator became very nervous. People were screaming. It reached the top floor and all of a sudden something snapped and the elevator went into free fall. The weird thing is I waited one hour to get on the elevator and I even paid to get on knowing what was going to happen. Naturally, I was at Disneyworld at the Tower of Terror.

Can someone please explain to me the attraction of this ride? I just do not get it. And while you are at it you can also explain why people get enjoyment from riding on a roller coaster that makes you feel like you are in free fall. I experience total fear and the sensation that my private parts are transplanted into my throat. I assume I am not unusual with these feelings but the fact that some enjoy them escapes me.

Putting that experience aside, Disney does a terrific job with their customers. Their staff is wonderful, including the greeters at the airport, the drivers of the buses, the hotel staff and the employees at the theme parks. They interact with thousands of people yet are kind and patient and are wonderful with the children. Any company that wants to learn about customer service should send their employees to Disneyworld. As I also deal with the public on a daily basis I know how difficult it can be. I certainly learned from my experience at Disney and will try to be more patient with my clients.

There were many foreigners at the parks which is a testament to the global attraction that is Disney. It is a great asset to this country and generates many jobs, tax revenue, and infrastructure to that region of Florida. Walt was a remarkable man with great foresight.

My four days at Disney with my seven year old son were unforgettable. Watching his smiles as we went through the parks is something I will always remember. I thank Disney for giving me the opportunity.

Next time we go to an amusement park, though, I’ll be watching him from sidelines.